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Privacy Policy

Last updated: June 2026

Environment Partnership NSW (“we”, “us” or “our”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, disclose and safeguard your personal
information when you visit our website or otherwise interact with us. We handle personal
information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy
Principles (APPs).

 

By using our website or providing your personal information to us, you consent to the
collection and use of your information as described in this policy. If you do not agree with this
policy, please do not use our website or provide us with your personal information.

What personal information we collect

We only collect personal information that is reasonably necessary for our business activities. The main way we collect personal information is when you contact us through the contact form on our website. The information you may provide includes:

  • Your name

  • Your email address

  • Your phone number (if you choose to provide it)

  • Any other information you include in your message or enquiry

We do not require you to create an account, and we do not collect payment information through our website.

Information collected automatically

When you visit our website, our hosting provider and standard web technologies may automatically record limited technical information, such as your device's IP address, browser type, and the pages you view. This information is used for the security, operation and maintenance of the website and is not generally used to identify you personally.

How we use your personal information

We use the personal information you provide to:

  • Respond to your enquiry or contact request

  • Provide you with information, products or services you have asked about

  • Communicate with you about your enquiry or our ongoing dealings with you

  • Maintain our records and manage our day-to-day operations

  • Comply with our legal and regulatory obligations

We will not use your personal information for a purpose unrelated to the reason you provided it without first obtaining your consent, unless we are required or authorised to do so by law.

Direct marketing

We do not send marketing communications unless you have requested them or otherwise agreed to receive them. If we do send you marketing material, every message will include a simple way to opt out, and you can ask us at any time to stop by contacting us using the details below.

Disclosure of your personal information

We do not sell, rent or trade your personal information. We may disclose your personal information to:

  • Third-party service providers who help us operate our website and business (for example, website hosting and IT providers), who are required to protect your information and use it only for the services they provide to us

  • Our professional advisers, such as accountants and lawyers, where reasonably necessary

  • Government agencies, regulators or law enforcement bodies where required or authorised by law

We do not disclose your personal information to overseas recipients unless reasonably necessary to provide our services, and where we do, we take reasonable steps to ensure the information is handled consistently with the Australian Privacy Principles.

Cookies

Our website may use cookies and similar technologies to help the site function correctly and to understand how visitors use it. A cookie is a small text file stored on your device. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not function properly if you disable them.

Security of your personal information

We take reasonable steps to protect the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include appropriate technical and organisational measures and restricting access to those who need it. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as it is needed for the purposes described in this policy or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

Accessing and correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, please contact us using the details below. We will respond within a reasonable time. There is no charge for making a request, although we may charge a reasonable fee for the costs of providing access in certain circumstances. If we decline a request, we will explain why in writing.

Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below so we can investigate. We will respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, and the “Last updated” date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.

Contact us

If you have any questions about this Privacy Policy, or would like to access, correct or make a complaint about your personal information, please contact us:

Environment Partnership NSW

Suite 3.02, 22-36 Mountain Street

Ultimo NSW 2007

Phone: 02 9281 7007

Email: admin@epnsw.com.au

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